Qatar Tourism Authority (QTA) has partnered with Qatar Society for Rehabilitation of Special Needs to organise a series of training courses that will enable members of the hospitality sector to provide disabled guests with seamless experiences, in line with QTA’s Hotel Grading and Classification System.
The initiative will empower those who work in hotel establishments to provide highest standards of service to disabled people, and to enhance their guests’ stay at any of Qatar’s hotels or hotel apartments, by ensuring that physical and digital infrastructure is available to support their needs.
According to Hassan Al Ibrahim, Chief Tourism Development Officer at QTA, accessibility is a key component of Hotel Grading and Classification System, which was released by QTA in early 2016. The system directly ties the number of stars a hotel establishment has with how accessible it is.
“We are delighted to collaborate with Qatar Society for Rehabilitation of Special Needs to impart this training to members of hospitality sector,” commented he added.
Sheikh Thani bin Abdullah Al Thani, Chairman of Qatar Society for Rehabilitation of Special Needs, stressed that collaboration with QTA is among a series of similar initiatives to ensure members of sectors across the country are able to support needs of disabled members of the community, in line with Qatar’s National Vision 2030. The Society’s aim is to ensure maximum people are equipped with knowledge and skills to support those with special needs, in accordance with the UN Convention on Rights of People with Disabilities, which Qatar signed in 2008.
He added that the Society would be imparting training to members of hospitality sector through experts and specialists in the field of disability, stressing that the Society’s aim is to train members of all key sectors of the country within two years.
He said the Society works to “raise awareness about different kinds of disability and support required depending on the type of physical disability, as well skills needed to support members of the community with autism and attention deficit hyperactivity (ADHD) disorder. Members of hospitality sector who complete the training successfully will be awarded a certificate that will be valid for one year, and can be renewed every year following additional training.”
QTA had recently collaborated with Sasol’s Accessible Qatar initiative to hold a workshop for tourism inspectors, who were trained on auditing hospitality establishments. QTA inspectors work with hotel establishments to ensure they uphold the highest standards of accessibility.