MACH is an advanced industry-proven software used by port operators across the world. The new TOS upgrade is set to significantly enhance Gulftainer’s operating processes and customer service function through optimizing job orders, vehicle routing processes for container pick-up and delivery as well as the management of un-laden travel distances within the terminal.
The resulting efficiency of key operational processes will allow Gulftainer to boost terminal productivity and improve service quality, enabling the company to identify and solve problems before they occur.
Gulftainer is rolling out the MACH TOS across its terminals in the UAE in a phased manner in collaboration with Tata Consultancy Services (TCS). The first full implementation took place at Sharjah Container Terminal (SCT). Almost 1,000 employees and customers received end-user training and user acceptance training.
K Raghunathan, head of the ports and cargo business at TCS India, said: “TCS has significant experience working with port operators around the world to roll out this type of product and I am delighted to confirm that the MACH roll out at SCT has been the most successful implementation of any we have facilitated globally. The system went live on its scheduled date with no glitches at all.”
Flemming Dalgaard, CEO, Gulftainer, said: “Pulling together as one to complete the go-live in such a way speaks volumes about our capabilities on-site. With the implementation of MACH TOS, Gulftainer reiterates its continued commitment to improving its operational systems and enhancing customer experience. This step is a key milestone in our information technology transformation strategy.”
Steve Ogden, group port operations director at Gulftainer, said: “With the TOS at the heart of terminal operations across the board, MACH will play a crucial role in boosting our overall performance. The system will enhance efficiency and productivity while adding substantial value for our customers.”